How to resolve a claim
Notify Slip.stream of receiving the claim by emailing support@slip.stream with the following information:
Free Users
When using our music as a free user you must use accreditation for all tracks used. When using a song of ours make sure you copy the attribution license given to you via the zip folder or from the website by clicking on the "I" icon and copying that information.
Learn More about attribution.
Pro/Business Users
Make sure you connect your channel to our system so all tracks are cleared. If you don't connect your channels then you'll get hit with a claim even though you're paying. If you get a claim simply connect your channel and this should clear your claim.
Tips to Prevent/Clear Claims
Make sure your channel is connected!
Make sure you use any attribution (free users are only required to do this)
Make sure your video/stream is set to published. If your video is set to unlisted/private the claim will not clear until you do so. This can take between 5 to 15 minutes.
If you're still having issues with a claim
Provide a dated screenshot of the claim that includes the name of the claimant and their registered work.
Provide the track name and artist name of the Slip.stream track that was used.
Dispute the claim with the respective platform by noting that you have a valid license for the track you used and following these instructions:
After 60 days provide a dated screenshot and communication that the original claim has not been resolved and/or that your stream has not been unmuted.
This applies to both commercial and personal plans. Public domain songs are not covered under this guarantee.